Privacy Policy

At Soft Touch Plush, we respect your privacy and are committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

Soft Touch Plush operates as an online store in Spain specializing in bath towels and face towels. We process personal data in accordance with applicable privacy and data-protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Spanish data-protection laws.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect different categories of information.

Personal and Contact Information

When you create an account, place an order, contact us, or subscribe to communications, we may collect information such as:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Account login information

• Customer-service communications

• Information you voluntarily provide to us

Order and Transaction Information

When you purchase products from Soft Touch Plush, we may collect information necessary to process and manage your transaction, including:

• Products purchased

• Order number

• Order date

• Delivery information

• Billing information

• Payment status

• Refund or return information

• Relevant transaction details

Payment card information may be processed directly by our payment service providers. Where possible, Soft Touch Plush does not retain complete payment-card details on its own systems.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Language and general regional settings

• Website pages visited

• Date and time of visits

• Referring website

• General interaction information

• Technical information necessary for website security and operation

Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve functionality, and, where applicable, support marketing activities.

Where consent is required, we will request your consent before placing or using non-essential cookies.

You may be able to manage cookie preferences through your browser settings or our website's cookie-management tools.

2. How We Use Personal Data

We may use personal information for legitimate business and operational purposes, including:

• Processing and fulfilling orders

• Arranging product delivery

• Processing payments through our payment providers

• Managing returns, refunds, and exchanges

• Providing customer support

• Responding to questions and requests

• Managing customer accounts

• Sending order and service-related communications

• Maintaining website security

• Preventing fraud and unauthorized activity

• Improving our website and services

• Understanding customer interactions with our website

• Managing marketing communications where legally permitted

• Complying with legal and regulatory obligations

• Establishing, exercising, or defending legal claims where necessary

We only use personal data for purposes that are compatible with applicable law.

3. Legal Bases for Processing

Under the GDPR, we process personal data on one or more applicable legal bases.

Performance of a Contract

We may process information when necessary to fulfill an order or provide services you have requested.

For example, we need your name, contact information, and delivery address to process and deliver an online purchase.

Legal Obligations

We may process certain information when required to comply with applicable legal, accounting, tax, consumer-protection, or regulatory requirements.

Legitimate Interests

We may process information where it is necessary for our legitimate interests, provided those interests do not override your fundamental rights and freedoms.

Examples may include website security, fraud prevention, service improvement, and certain administrative activities.

Consent

Where required by law, we will rely on your consent, including for certain marketing communications or non-essential cookies.

You may withdraw consent at any time where processing is based on consent.

4. Marketing Communications

If you subscribe to our marketing communications or otherwise provide valid consent where required, we may use your contact information to send information about products, promotions, offers, store updates, or other communications that may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the communication or by contacting us.

Withdrawing marketing consent will not affect the lawfulness of processing that occurred before withdrawal.

5. Sharing Personal Information

We do not sell your personal information as part of our ordinary business operations.

We may share personal data with trusted third parties when necessary to operate our online store and provide services to you.

These parties may include:

• Payment processors

• Shipping and delivery providers

• E-commerce and website service providers

• Hosting and cloud-service providers

• Customer-service platforms

• Email and communication providers

• Analytics providers

• Fraud-prevention and security providers

• Professional advisers

• Government authorities or law-enforcement bodies where legally required

Third-party service providers are expected to process personal data only for appropriate purposes and in accordance with applicable data-protection requirements.

6. Payment Information

Payments made through our online store may be processed by third-party payment providers.

Depending on the payment method selected, the relevant provider may collect and process payment information according to its own privacy policy and terms.

Soft Touch Plush does not intend to store complete payment-card information unless specifically necessary and legally permitted.

We encourage customers to review the privacy practices of the payment provider used for their transaction.

7. Shipping and Delivery

To fulfill an order, we may need to provide relevant customer information to shipping and delivery providers.

This may include information such as:

• Recipient name

• Delivery address

• Telephone number

• Email address

• Order or tracking information

This information is used to facilitate delivery, provide tracking services, and resolve delivery-related issues.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The purpose for which the information was collected

• Whether you maintain a customer account

• Our ongoing relationship with you

• Legal, accounting, tax, or regulatory requirements

• The need to establish, exercise, or defend legal claims

• Applicable limitation periods

When personal information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to legal retention obligations.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, accidental loss, alteration, disclosure, destruction, and other unlawful processing.

Security measures may include access controls, authentication procedures, secure communications, service-provider safeguards, and administrative procedures.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Customers should therefore understand that online security always carries some degree of risk.

10. International Data Transfers

Some service providers we use may process personal data outside Spain or the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will take appropriate measures required by applicable data-protection law. Depending on the circumstances, these measures may include an adequacy decision, Standard Contractual Clauses, or another legally recognized transfer mechanism.

11. Your Privacy Rights

Depending on the circumstances and applicable law, you may have the right to:

• Access your personal data

• Request correction of inaccurate or incomplete information

• Request deletion of personal data

• Request restriction of processing

• Object to certain processing activities

• Request portability of certain personal data

• Withdraw consent where processing is based on consent

• Object to direct marketing

• Lodge a complaint with a competent data-protection authority

These rights are subject to applicable legal conditions and exceptions.

12. Exercising Your Rights

To exercise your privacy rights, please contact Soft Touch Plush using the customer-service contact details provided on our website.

We may need to request reasonable information to verify your identity before fulfilling certain requests. This is intended to help protect your personal information from unauthorized disclosure.

We will respond to valid requests within the timeframe required by applicable data-protection law.

13. Supervisory Authority

If you believe that your personal data has been processed unlawfully or that your privacy rights have not been properly respected, you may have the right to lodge a complaint with the relevant data-protection supervisory authority.

For Spain, the competent authority is the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD).

14. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information to us improperly, they may contact us so that we can review the situation and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

This Privacy Policy does not govern the privacy practices of those third parties. Once you leave the Soft Touch Plush website, the relevant third party's privacy policy and terms may apply.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

16. Cookies

Cookies may be used to provide essential website functionality, remember preferences, analyze website traffic, and support other features.

Some cookies may be placed by third-party service providers.

Where legally required, non-essential cookies will only be used after obtaining the appropriate consent. You may also manage certain cookie settings through your browser or available cookie controls.

Disabling certain cookies may affect the functionality or performance of parts of our website.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or data-protection standards.

When we make changes, we will update the Last Updated date at the beginning of this policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

18. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need additional information about how your personal data is handled, please contact us using the customer-service details provided on the Soft Touch Plush website.

Soft Touch Plush
Spain
Customer Service: Please use the contact information published on our website.

We are committed to treating your personal information responsibly and transparently while providing a convenient and trustworthy shopping experience.

Soft Touch Plush — Comfort, care, and respect for your privacy.