Terms and Conditions

Welcome to Soft Touch Plush. These Terms and Conditions govern your access to and use of our website and your purchase of bath towels, face towels, and other products that may be offered through our online store.

By accessing our website or placing an order, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

Soft Touch Plush operates as an online store in Spain and aims to conduct its business in accordance with applicable Spanish and European Union consumer-protection and e-commerce laws.

1. About Soft Touch Plush

Soft Touch Plush is an online retail store specializing in bath towels and face towels.

Our store is designed to provide customers with convenient access to bathroom textile products for personal, household, and everyday use.

References to "Soft Touch Plush," "we," "us," or "our" in these Terms and Conditions refer to the operator of the Soft Touch Plush online store.

References to "you," "your," or "customer" refer to any person accessing our website or purchasing products from us.

2. Eligibility

By using our website or placing an order, you represent that:

• You have the legal capacity to enter into a binding agreement.

• The information you provide is accurate and complete.

• You will use the website in accordance with these Terms and Conditions and applicable law.

If you are purchasing on behalf of a business or organization, you confirm that you have authority to act on its behalf.

3. Website Use

You may use our website for lawful purposes and in accordance with these Terms and Conditions.

You agree not to:

• Use the website for unlawful or fraudulent purposes.

• Attempt to gain unauthorized access to our systems.

• Interfere with the operation or security of the website.

• Introduce malicious software, viruses, or other harmful material.

• Copy, reproduce, or commercially exploit website content without permission.

• Use automated systems to improperly collect information from the website.

• Submit false, misleading, or fraudulent information.

• Use the website in a way that could damage our business, customers, or service providers.

We reserve the right to restrict or suspend access where reasonably necessary to protect the website, our customers, or our business.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, specifications, and other information displayed on our website are accurate and useful.

However, minor variations may occur due to:

• Screen and display settings

• Lighting conditions in product photography

• Manufacturing characteristics

• Textile characteristics

• Measurement tolerances

• Differences between individual production batches

Such minor variations do not necessarily constitute a product defect.

If a product is materially different from its description or does not conform to applicable legal requirements, your statutory consumer rights remain unaffected.

5. Product Availability

Products displayed on our website are subject to availability.

We may update product availability, discontinue products, or change product selections at any time.

If you place an order for a product that unexpectedly becomes unavailable, we will contact you where appropriate and provide an appropriate solution, including a refund where required.

6. Prices

Product prices are displayed on our website in the applicable currency.

Unless otherwise stated, prices will be presented with applicable taxes included where required by law.

Additional delivery charges or other applicable costs will be communicated during the ordering process before you submit your final order.

We reserve the right to correct obvious pricing or information errors.

If an obvious pricing error affects an order, we may contact you before processing the order further.

7. Orders

When you place an order, you are submitting a request to purchase the selected products.

Before completing your purchase, you should carefully review:

• Products selected

• Quantities

• Delivery address

• Billing information

• Contact information

• Delivery charges

• Total order price

After submitting an order, you may receive an order confirmation by email.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been dispatched.

8. Order Acceptance

We reserve the right to refuse or cancel an order in reasonable circumstances, including where:

• A product is unavailable.

• There is an obvious pricing or description error.

• Information supplied by the customer is materially inaccurate.

• We suspect fraudulent or unauthorized activity.

• Technical errors have affected the ordering process.

• We are unable to deliver to the specified destination.

If we cancel an order after payment has been received, we will arrange an appropriate refund of amounts paid for the cancelled order, subject to applicable law.

9. Payment

We accept payment methods made available through our website at the time of purchase.

Payment must be successfully authorized before an order can be processed.

Payments may be handled by third-party payment service providers. Such providers may apply their own terms and privacy policies.

We do not intentionally retain complete payment-card information when payment processing is handled by an external payment provider.

10. Delivery

We will arrange delivery using the shipping method selected or made available during checkout.

Delivery times displayed on our website are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays

• Severe weather

• Transportation disruptions

• Customs procedures

• Incorrect delivery information

• Public holidays

• Other unforeseen events

If an order is significantly delayed, we will take reasonable steps to assist you.

Customers are responsible for providing an accurate and complete delivery address.

11. Risk and Delivery

Where applicable under consumer law, the risk associated with the goods passes to the consumer when the consumer or a third party designated by the consumer, other than the carrier, acquires physical possession of the goods.

Nothing in these Terms and Conditions is intended to reduce mandatory consumer protections concerning delivery or risk.

12. Returns and Refunds

Returns and refunds are governed by our Refund Policy, which forms part of these Terms and Conditions.

Where applicable, consumers in Spain and the European Union generally have statutory rights concerning withdrawal, defective or non-conforming goods, refunds, and other consumer protections.

Please review our Refund Policy for information about:

• Withdrawal rights

• Return procedures

• Refund processing

• Defective products

• Damaged products

• Incorrect products

• Return shipping

• Exchanges

Nothing in our policies limits mandatory consumer rights.

13. Right of Withdrawal

Where the statutory right of withdrawal applies, consumers generally have 14 calendar days from receipt of the goods to withdraw from the contract without giving a reason.

The right of withdrawal is subject to applicable legal exceptions.

For further information, please refer to our Refund Policy.

14. Defective or Non-Conforming Products

If a product is defective, damaged, or does not conform to the applicable contract, please contact us.

Depending on the circumstances and applicable law, you may have rights to repair, replacement, price reduction, refund, or another legal remedy.

We will assess the issue and provide the appropriate solution in accordance with applicable consumer-protection requirements.

15. User Accounts

Certain website functions may require you to create an account.

If you create an account, you are responsible for:

• Providing accurate information

• Maintaining the confidentiality of your login credentials

• Keeping your account information current

• Taking reasonable steps to protect your account

You should notify us if you believe your account has been accessed without authorization.

We may suspend or terminate an account where reasonably necessary to protect our website or enforce these Terms and Conditions.

16. Intellectual Property

Unless otherwise indicated, the content of the Soft Touch Plush website—including text, product descriptions, graphics, photographs, logos, page designs, and other materials—is owned by or licensed to Soft Touch Plush and may be protected by intellectual-property laws.

You may access and use website content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publicly display, sell, or commercially exploit our protected content without prior authorization, except where permitted by applicable law.

17. Customer Communications and Reviews

If we provide areas for customers to submit reviews, comments, feedback, photographs, or other content, you are responsible for ensuring that your submissions are lawful and do not infringe the rights of others.

You must not submit content that:

• Is fraudulent or deliberately misleading

• Contains unlawful material

• Infringes intellectual-property rights

• Violates another person's privacy

• Contains malicious software

• Is abusive, threatening, or discriminatory

• Is unrelated to the relevant product or service

By submitting content, you grant us permission to use it for legitimate store-related purposes to the extent permitted by applicable law, while retaining any rights you legally hold in that content.

18. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy.

We handle personal information in accordance with applicable data-protection legislation.

19. Cookies

Our website may use cookies and similar technologies for essential functionality, preferences, analytics, security, and other purposes.

Where legally required, we will obtain consent before using non-essential cookies.

For more information, please refer to our applicable cookie information and Privacy Policy.

20. Third-Party Services

Our website may rely on third-party providers for services such as:

• Payment processing

• Website hosting

• Shipping and delivery

• Analytics

• Customer support

• Email communications

• Fraud prevention

• Technical services

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for independent third-party services to the extent permitted by applicable law.

21. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

• Maintenance

• Software updates

• Technical problems

• Security measures

• Network failures

• Events beyond our reasonable control

We may modify, suspend, or discontinue portions of the website where reasonably necessary.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Soft Touch Plush will not be responsible for losses that are indirect, unforeseeable, or unrelated to our breach of applicable contractual or legal obligations.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, nothing in these terms limits mandatory consumer rights or liability that cannot legally be excluded.

23. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, transportation interruptions, strikes, infrastructure failures, government actions, widespread technical failures, or other extraordinary events.

Where such circumstances occur, we will take reasonable steps to minimize their impact and communicate relevant information where appropriate.

24. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business, services, website functionality, or legal requirements.

The updated version will be posted on our website with a revised Last Updated date.

Changes will not retroactively alter contractual rights where doing so would be prohibited by applicable law.

25. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The invalid provision will be interpreted or replaced, where legally possible, in a manner that most closely reflects its original purpose.

26. No Waiver

If we do not immediately enforce a provision of these Terms and Conditions, this does not mean that we waive our right to enforce that provision later.

Any waiver must be legally valid and, where appropriate, expressly communicated.

27. Applicable Law

These Terms and Conditions are governed by applicable Spanish law, without prejudice to mandatory consumer-protection rights that may apply to consumers under European Union law or the law of the consumer's country of residence.

Nothing in these Terms and Conditions is intended to deprive consumers of mandatory rights granted to them by applicable law.

28. Dispute Resolution

If you have a concern about an order or our services, we encourage you to contact Soft Touch Plush first so that we can attempt to resolve the matter directly.

Consumers may also have access to statutory dispute-resolution mechanisms or consumer-protection authorities available under applicable Spanish or European Union law.

Any jurisdiction provisions applicable to a consumer relationship will be subject to mandatory consumer-protection rules.

29. Contact Information

If you have questions about these Terms and Conditions, your order, our products, or our services, please contact Soft Touch Plush using the customer-service information published on our website.

Soft Touch Plush
Spain
Customer Service: Please use the contact information provided on our website.

By using our website and purchasing from Soft Touch Plush, you acknowledge that you have had the opportunity to review these Terms and Conditions.

Soft Touch Plush — Simple shopping, everyday comfort.